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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ihab Wazani

Ihab Wazani

January 8, 2025

5  out of  5
rating by Ihab Wazani
"I was shopping for an insurance policy for my vehicle since Geico increased my premium and I did not have any issues with my driving records (i.e. no tickets, accidents,...etc.). And what even makes it more sad about the overall Geico insurance is that I recently received a notification congratulating me about my 3 year record... what a BS message. As I'm shopping, I receive a call from Kimberly B in Tim Farless's office to quote me with Auto insurance policy. Not only that Kim was an extremely helpful and provided a much better coverage options with State Farm, she reduced my premiums by more than $200 on a 6 months policy. Additionally, I asked Kim about any bundling opportunities if I can have my Condo also covered. Guess what, Yesssss... I also end up will a lower cost on my condo insurance premiums.... All in all, it was truly an awesome experience and outstanding support. Thank you Kim and thank you Tim for the great support you are giving the North Carolina residence with an outstanding insurance through State Farm."
We responded:
"Thank you, Ihab Wazani, for sharing your experience! It's fantastic to hear that Kimberly B was able to assist you with better coverage options and significant savings on your auto and condo insurance. We're delighted that the process was smooth and that you felt supported throughout. Your feedback is greatly appreciated, and we're here to continue providing outstanding service to the Holly Springs community."
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Philip Levy

December 3, 2024

5  out of  5
rating by Philip Levy
"Kim Barnes and staff were phenomenal… We left progressive after 10 years and it was the best choice we ever made to come to Tom Farless State Farm- The rates are better. It’s more personal and they really assisted in doing legwork to facilitate the changes we needed. Thank you all very much and I highly recommend this agency!"
We responded:
"Thank you so much, Philip! We're delighted to hear that Kim Barnes and the team made your transition smooth and personal. It's wonderful to know that you're happy with the rates and the service."
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Rebecca Mabe

November 15, 2024

5  out of  5
rating by Rebecca Mabe
"I have worked with Tim Farless for more than 30 years now I think. He and his team have always provided excellent service. He is prompt with responding to any questions and has regularly done reviews of my coverage to make sure I am adequately covered while looking for opportunities to save me money as well. Highly recommend Tim and his team!"
We responded:
"Rebecca, thank you so much for your kind words and for being a loyal customer for over 30 years! It's wonderful to hear that you appreciate the prompt responses and regular reviews of your coverage. We're always here to ensure you have the best protection while finding ways to save you money."
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Ej Young

October 23, 2024

5  out of  5
rating by Ej Young
"Heather provided superb customer service when I needed some policy information for a mutual client."
We responded:
"Thank you for sharing your experience! Heather is dedicated to providing top-notch customer service, and it's great to hear she was able to assist you with the policy information you needed. Your feedback is much appreciated!"
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Jeremy Allen

July 30, 2024

5  out of  5
rating by Jeremy Allen
"I have received excellent service from Tim Farless and his staff for nearly 17 years. I recently interacted with Mrs. Barnes and she did an outstanding job of assisting with my latest need. Thanks for such a positive experience and I look forward to continue doing business with you all for years to come."
We responded:
"Thank you so much for your kind words and for being a loyal customer for nearly 17 years! We're delighted to hear that Mrs. Barnes provided outstanding assistance with your recent need. We look forward to continuing to serve you for many more years!"
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emily flowers

May 14, 2024

5  out of  5
rating by emily flowers
"Tim and his team are time efficient and lovely to work with, highly recommended!"
We responded:
"Emily, Thank you for the kind review and recommendation!"
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Simon Waltzer

March 12, 2024

5  out of  5
rating by Simon Waltzer
"We were not pleased with our previous home and car insurance, they did not return our calls or explain the increase in our insurance. We called State Farm as they were recommended on Next Door, and we spoke with Dori. She was lovely, on top of the whole situation and within hours we had new insurance at a better price and she answered all the questions we had. We now feel we have a real agent instead of an awnsering machine. We thoroughly recommend State Farm."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
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Debra Williams

December 13, 2023

5  out of  5
rating by Debra Williams
"They are wonderful to work with on any issues. They are very sweet"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Lysse SP

November 21, 2023

5  out of  5
rating by Lysse SP
"I need to write a review for the office as I have been in NC for 16 years and never had such a helpful Home, Auto and Umbrella insurance agent! I am now working with Kim in this office and /i could not be more pleased! She is efficient, smart and gets the job done well! I do not hesitate to give this office 5 stars and 10 if could!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Profile photo of Emanuel Williams

Emanuel Williams

September 27, 2023

5  out of  5
rating by Emanuel Williams
"Love the staff is "Amazing!""
We responded:
"Thank you for the 5 star review acknowledging our team's efforts to go the extra mile, Emanuel! Your kind words make our day! It is always our pleasure to be able to assist you with any of your insurance needs and to provide you with the customer care that you deserve!"
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Karen Brown

August 21, 2023

5  out of  5
rating by Karen Brown
"We have been with Tim for 17+ years, and couldn't be happier!! Dori is wonderful to work with - and fast!!! She provided me with a terrific explanation of what to expect when our kids got their drivers licenses - as well as helping out getting a claim paid when a deer "ran into" one of their cars (LOL!!). And we had some hail damage to our roof a few years back - easy peesy to get the roof taken care of under our homeowners policy!!! Over 17 years, we have had plenty of changes in our vehicles driven, and it is always so fast and easy to get a quote on what a new vehicle will cost us, as well as getting policy changes done. :)"
We responded:
"Thank you so much for taking the time to share your experience over the years, Karen! Dori goes the extra mile to assist you with any of your insurance questions or needs! Your kind words make our day! We are truly honored to have earned your trust and loyalty over the many years and we look forward to assisting you with any of your family's future insurance needs! We truly appreciate you!"
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Dave Perron

July 19, 2023

5  out of  5
rating by Dave Perron
"Knowledgeable and professional office staff. A frequent question can be why have an agent at all? My experience has been when “ stuff “ happens (called life) - I love having an agent to talk to and go to bat for me. And In the 11-12 years I’ve lived in North Carolina and been with State Farm, stuff has happened and Tim and many on his team (most recently Kim) have been very very helpful. Dave"
We responded:
"Thank you so much for taking the time to share your experience with our agency and for the very kind words recognizing our team, Dave! Kim strives to go the extra mile and we truly appreciate your kind words recognizing her efforts! We are honored to have earned your trust and we look forward to the opportunity to assist you with any of your future insurance needs!"
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Brittani Schiller

June 30, 2023

5  out of  5
rating by Brittani Schiller
"It has been a pleasure working with this office and their policyholders. Dori is wonderful and committed to providing great customer service!"
We responded:
"Thank you for the great 5 star review and for your kind words recognizing Dori's efforts, Brittani! It is our pleasure to be able to assist you with any of your insurance questions or needs and Dori goes the extra mile! We strive to provide you with the customer service that you deserve and appreciate your feedback!"
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Adriana Andrade

November 13, 2022

5  out of  5
rating by Adriana Andrade
"Best ins company and agent!"
We responded:
"We so much appreciate your 5 star review of our agency. Taking care of our clients' insurance needs is our mission. "
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Claudia Cooper

June 27, 2022

5  out of  5
rating by Claudia Cooper
"Whenever I have needed assistance with my car or renter's insurance, the team at Tim Farless State Farm Ins. have always gone above and beyond for me. I used State Farm Insurance for over thirty years, over fifteen with Tim Farless group. They are the best!"
We responded:
"We really appreciate the compliment!! Our team is here to help with all insurance needs. It is very nice to hear how you feel!!"
Profile photo of Richard A Smith

Richard A Smith

June 12, 2022

5  out of  5
rating by Richard A Smith
"We recently moved and needed homeowners and automobile insurance. Kim Barnes was extremely helpful explaining what coverages would be best for us. Kim made this part of our move very smooth."
We responded:
"We appreciate your 5 star review!! Helping you understand your insurance options then letting you choose which best fits your needs is very important to our agency mission. Thanks for allowing us to help you!"
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Wayne Dalsing

June 7, 2022

5  out of  5
rating by Wayne Dalsing
"Very friendly staff. My phone calls were answered without delay. Kimberly Barnes took care of my requests very professionally but in a polite but efficient manner. We recently moved here from Illinois and my wife and I needed help figuring out our auto insurance needs and she took care of it."
We responded:
"Wayne, Welcome to North Carolina, It is a pleasure to be able to assist you and your family with your Insurance needs."
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Keenan Allion

June 4, 2022

5  out of  5
rating by Keenan Allion
"Great service, wonderful receptionist, Debbi. I would recommend this place."
We responded:
"Thank you for the wonderful review recognizing Debbi and our efforts to provide you with friendly, professional and thorough customer care, Keenan! We truly appreciate your kind words and your recommending our services to others. It is a wonderful compliment to us all!"
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Jessica Compeau

June 1, 2022

5  out of  5
rating by Jessica Compeau
"Extremely fast response when I needed something urgently. They are great!"
We responded:
"Jessica, Thank you. We are always here to help."
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Inetta Hinton

June 1, 2022

5  out of  5
rating by Inetta Hinton
"Customer service great! Very perronal"
We responded:
"Inetta, Thank you for the great review."
Profile photo of Juhin Patel

Juhin Patel

May 13, 2022

5  out of  5
rating by Juhin Patel
"Dori Barnard is by far the BEST insurance agent I have ever worked with. Dori ALWAYS goes above and beyond to make sure my needs and the needs of my family are met. Dori will ALWAYS be my number 1 stop for insurance services, and if you are reading this, I highly recommend she be your first stop as well. Not only did Dori save me money on insurance, she also made the transition to StateFarm flawless. She ensured everything was completed from beginning to end and made everything seamless. I can’t say enough good things about Dori."
We responded:
"Thank you so much for taking the time to leave us such a wonderful review and for recommending our agency to others, Juhin! Dori truly does go above and beyond for every one of our customers. We are honored to have earned your business and look forward to helping you with your insurance needs for years to come!"
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Terry Herman

March 25, 2022

5  out of  5
rating by Terry Herman
"We have had nothing but the best experiences with State Farm and our representative Dori!! Thank you for your dictation and for your service to us Gary & Terry Herman"
We responded:
"Thank you so much, Your review means more to us than you know."
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Chelsea Barnard

March 25, 2022

5  out of  5
rating by Chelsea Barnard
"Dori is the absolute best! She was able to provide me and my family with the best quoted insurance for not just our home but with our auto insurance. She was helpful, knowledgeable and made the overall experience wonderful."
We responded:
"chelsea, Thank you for the wonderful review. We appreciate your feedback."
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Rick Marion

March 18, 2022

5  out of  5
rating by Rick Marion
"Contacted them for a life insurance policy and they were very helpful and suggested a couple of options. Stopped in and filled out the application with assistance from the team member. Everyone was nice in the office and I'm confident I made the right choice with them."
We responded:
"Rick, It is sure our pleasure to help you with your Life Insurance needs."
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Samia Privette

March 17, 2022

5  out of  5
rating by Samia Privette
"Mrs. Dory sss great help and she made it as smooth as possible with me transitioning into my own plan. I’m turning 22 on Monday & she made my first time getting insurance on my own hassle free.. she worked with me and made sure I was covered and also getting the best prices for me. GO DORY!"
We responded:
"Samia, Thank you for the great review. We ae so happy to be able to help you with the transfer."